TTL Web Portal

May 30, 2017

As mentioned in previous blogs, Top Tier Learning has been developing a web portal which will improve our students’ experience. It combines together scheduling, payment, communication, goal tracking, and appointment notifications. We conducted a beta test with some of our loyal clients in the South Naperville branch over the last few weeks.

From our test, we decided to tweak our lesson package system: data will now be automatically stored in accounts so clients do not have to remember a separate package code. New clients that do not choose a specific tutor will be automatically paired with the branch manager, who will then immediately arrange the best fit for a tutor. This allows new clients to quickly discover who their match is and be confident he/she is the right fit.

Feedback:

  • Our results showed that our clients were very happy with the portal. As Ayesha Afridi put it, “I have been a client of Top Tier from the start, and this portal has made it easier than ever to schedule lessons.”
  • Parents are now more notified of when lessons are scheduled and the progress on their student’s goals. Shelly Gupta happily concludes that “This portal reminds me of lessons and I am looking forward to the mobile app.”
Author

Reed Kurtenbach