As mentioned in previous blogs, Top Tier Learning has been developing a web portal which will improve our students’ experience. It combines together scheduling, payment, communication, goal tracking, and appointment notifications. We conducted a beta test with some of our loyal clients in the South Naperville branch over the last few weeks.
From our test, we decided to tweak our lesson package system: data will now be automatically stored in accounts so clients do not have to remember a separate package code. New clients that do not choose a specific tutor will be automatically paired with the branch manager, who will then immediately arrange the best fit for a tutor. This allows new clients to quickly discover who their match is and be confident he/she is the right fit.